Model instructions for cancellation




Legal right to cancel

You have the right to cancel your subscription without giving any reason. The cancellation period in respect of any goods already sent to you will expire 14 days from the day after you receive the first issue of your subscription or a third party other than the carrier and indicated by you acquires, physical possession of the goods in respect of which you wish to cancel your subscription.

 

To exercise the right to cancel, you must inform us (Eaglemoss Collections - Unit 3 Larkfield Mill, New Hythe Business Park, Bellingham Way, Aylesford, Kent ME20 6SQ, customercare@eaglemoss.co.uk, 0845 3513 670) ) of your decision to cancel your subscription by a clear statement (e.g. a letter sent by post, or e-mail). 

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

 

Effects of cancellation

If you cancel your subscription in the manner provided within 14 days after the day you received the first issue, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

If you have received goods in connection with your subscription you shall send back the goods, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the subscription to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you, including where you unseal the goods.

We will make the reimbursement without undue delay, and not later than:

(a) 14 days after the day we receive back from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel your subscription.

 

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.



Model Cancellation Form


To Eaglemoss Collections - Unit 3 Larkfield Mill, New Hythe Business Park, Bellingham Way, Aylesford, Kent ME20 6SQ

I hereby give notice that I cancel my subscription for the following title: [insert partwork name].

Ordered on [*]/received on [*]:

Name of customer:

Address of customer:

Customer number :

Signature of consumer(s) (only if this form is notified on paper).

Date.

[*] Delete as appropriate