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Cancel at any time

You may cancel this subscription at any time - you just need to let us know. The easiest way to do this is by calling us on 0191 490 6421. Alternatively, you can complete the cancellation form available on our website. You can also e-mail us at customercare@eaglemoss.co.uk or by post to Eaglemoss Collections - Unit 3 - Larkfield Mill, New Hythe Business - Park, Bellingham Way, Aylesford, Kent ME20 6SQ. If you provide an email address we will e-mail you to confirm we have received your cancellation. Please always include your customer number to help us to identify your account.

100% satisfaction guarantee

Should you not be 100% satisfied with any of your shipments, you may return it within 14 days of receiving it and obtain a full refund. The easiest way to do this is to call us on 0191 490 6421 so that we can help you arrange the return of your shipment.


Refunds will be made within 14 days of receiving the issue/issues back from you or the proof of return. Should you decide to cancel before having received any issues, we will refund you within 14 days of receiving your cancellation notification.

For more details please refer to our full Terms of Supply.

Contact Us

If you have any questions about the Disney Animal World Collection, please...

Email us : customercare@eaglemoss.co.uk
Call our toll-free line : 0191 490 6421 (Mon-Fri 9am-5pm)
Write to us : Eaglemoss Collections - Unit 3 Larkfield Mill, New Hythe Business Park, Bellingham Way, Aylesford, Kent ME20 6SQ