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Eaglemoss Ltd. Terms Of Supply

These are the terms and conditions on which we supply the collections listed on our website eaglemoss-secured.com. By taking out a subscription for a particular collection, you agree to be bound by these terms and conditions.

Information About Us

Eaglemoss-secured.com is operated by Eaglemoss Ltd (we). We are registered in England and Wales under company number 2226335 and with our registered office and main trading address at Beaumont House, Kensington Village, Avonmore Road, London UK W14 8TS. Our VAT number is GB 242 598 347. 

How The Contract Is Formed Between You And Us

Your order to take out a subscription will only be binding on us when we send you our confirmation of acceptance of your order (the Order Confirmation). We will send you the first issue that is the subject of your subscription within 30 days of the date of the Order Confirmation, unless exceptional circumstances apply (e.g. where you take out a subscription more than 30 days before the first issue of the collection is published, in which case delivery within 30 days of Order Confirmation will not be possible). We will in such circumstances notify you of when we expect to be able to deliver the first issue ordered. 

Collections on this website are only for sale in the UK. If you are visiting this site from outside the UK please contact us at customercare@eaglemoss.co.uk

The images of proposed covermounts and subscription gifts are for illustrative purposes only. We will make every effort to supply such covermounts and subscription gifts as are listed on the site but reserve the right to provide alternative covermounts and subscription gifts of similar value or to provide such covermounts and subscription gifts in a different order to that listed on the website.

General Cancellation Rights

You may cancel your subscription (whether a standard or premium subscription) at any time. Except as set out below (Legal Right to Cancel) no refund will be due to you in respect of issues delivered to you prior to cancellation. We will refund any charges levied for issues not yet dispatched at the date of your cancellation. The easiest way is to telephone us on 0191 490 6421.

Legal Right to Cancel

For a period only of 14 days from the day after you receive the first issue of your subscription, you may under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 cancel your subscription, and receive a full refund of the sums paid by you. You must return to us any issues you receive from us at your own cost and we reserve the right to reduce your refund to reflect any reduction in the value of the goods if this has been caused by your handling them in a way which would not be permitted in a shop. This would include unsealing an issue for example.  

The refund will be made to you within 14 days after the date on which we receive the issues back from you, or if earlier, the day on which you provide us with evidence that you have sent it/them back to us.

We will refund you by such means as you paid for your subscription.

The easiest way to exercise your legal right to cancel is to telephone us on 0191 490 6421  or to complete the cancellation form on our site. A link to the website cancellation form will be included in our Order Confirmation. If you use this method we will e-mail you to confirm we have received your cancellation. You can also e-mail us at customercare@eaglemoss.co.uk or by post to Eaglemoss Collections - Unit 3 Larkfield Mill, New Hythe Business Park, Bellingham Way, Aylesford, Kent ME20 6SQ. If you are emailing us or writing to us please include your name, address, phone number and customer number to help us to identify your account. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us.

Subscriptions – standard

Items offered as part of a subscription offer are subject to your subscription remaining in force at the relevant time. Items offered as part of a subscription offer are not all due at the time you take out your subscription.

If we or you cancel the subscription in accordance with these terms and conditions, you will not receive items offered as part of a subscription offer that fall due after such cancellation. If you receive any items after you cancel your subscription you should notify us and we will arrange for collection or reimbursement of your costs in returning them to us.

Subscriptions – Premium

If your subscription is a premium subscription, the premium subscription offer runs in batches of 20 issues (or such number of issues as specified on our site), meaning that you will receive the item offered as part of the premium subscription with every 20th (or other number specified) issue (if you start in the middle of a run of 20 issues, you can receive the premium item by making up the difference in price of those issues for which you only paid a standard subscription amount.

If we or you cancel a premium subscription in accordance with these terms and conditions before dispatch of any batch for which you have paid (or are then in the process of paying for) we will reimburse you on request such sums have you have paid at the date of cancellation in respect of that batch and you will not receive items offered as part of a premium subscription offer that fall due after such cancellation. If you receive any items after you cancel your premium subscription you should notify us and we will arrange for collection or reimbursement of your costs in returning them to us.

It is not possible to maintain only a premium subscription.

Price And Payment

The price of any subscription (plus delivery costs) will be as quoted on our site from time to time, except in cases of obvious error when we will notify you and either give you the option of purchasing at the correct price or cancelling your subscription. You acknowledge the cost of issues that are the subject of the subscription may increase from time to time and you authorise us to seek payment for the relevant cost applicable from time to time.  

You hereby authorise us (or our payment processor) to collect payment by the method and at the times indicated in the order form.

Our Liability

If we fail to comply with these terms of supply we are responsible for loss or damage you suffer that is a foreseeable result of that breach or our negligence. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the date we sent you the Order Confirmation.

We only supply out products for domestic and private use. You agree not to use our products for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

In any event our liability (save as provided) shall not exceed £15.

Nothing in these terms of supply seeks to limit or exclude in any way any liability that cannot be limited or excluded under applicable law.

Events beyond our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an Event Outside Our Control. 

An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

If an Event Outside Our Control takes place that affects the performance of our obligations under these terms we will contact you as soon as reasonably possible to notify you; and our obligations will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of any issue to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

Our right to cancel

On certain occasions we may decide due to poor sales of a collection or for other reasons to withdraw that collection. In such event we shall notify you in writing of the end date of the collection and your subscription.

You have no right to any refund for issues already supplied and paid for in the event we cancel a collection (and thereby your subscription). 

Contacting us

If you have any questions or if you have any complaints, please contact us. You can contact us by telephoning our customer service team at 0191 490 6421 or by e-mailing us at customercare@eaglemoss.co.uk.
If you wish to contact us in writing, or if any clause in these terms of supply requires you to give us notice in writing, you can send this to us by e-mail, by hand, or by pre-paid post to Eaglemoss Collections - Unit 3 Larkfield Mill, New Hythe Business Park, Bellingham Way, Aylesford, Kent ME20 6SQ, or customercare@eaglemoss.co.uk.

We will confirm receipt of this by contacting you in writing. If we have to contact you or give you notice in writing, we will do so by e-mail, by hand, or by pre-paid post to the address you provide to us in the order.

Other important terms

We may transfer our rights and obligations in respect of your subscription to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations.

You may only transfer your rights or your obligations to another person if we agree in writing.

Each of the paragraphs of these terms of supply operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Nothing in these terms and conditions affects your legal rights.

If we fail to insist that you perform any of your obligations, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

These terms and conditions are governed by English law. You and we both agree to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.